Sofitel Queenstown Hotel & Spa | Hotel in Queenstown

| 9.4 (737 Reviews) |  1 Bathroom
Queenstown Hotel | Sofitel Queenstown Hotel & Spa

Hotel in Queenstown

2 restaurants, a full-service spa, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Housekeeping is available on request.
Sofitel Queenstown Hotel & Spa offers 82 accommodations with DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and safes. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.


Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Skiing
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Jetted bathtub
  • Hair dryer
  • Towels
  • Rainfall showerhead
  • Private bathroom
  • Bathrobes
  • Designer toiletries
  • Separate bathtub and shower
Bedroom
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Air conditioning (climate-controlled)
  • Pillow menu
  • Blackout drapes/curtains
  • Down comforter
  • Rollaway/extra beds (surcharge)
  • Bed sheets
  • Safe
  • Eco-friendly cleaning products provided
  • Turndown service
  • Connecting rooms available
  • Free newspapers
  • In-room massage
  • Phone
  • Water-efficient showers only
  • Bulk dispenser for toiletries
  • Iron/ironing board
  • LED light bulbs
  • Recycling
  • Separate sitting area
  • Desk
  • Slippers
Breakfast
  • 24-hour room service
  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:30 AM: NZD 45 per person
  • Coffee/tea in common area(s)
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Espresso maker
  • Minibar
Parking
  • Height restrictions apply for onsite parking
  • Valet parking on site (NZD 50 per day; includes in/out privileges)
  • Limo/town car service
  • Ski shuttle nearby
Accessibility
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
Activities
  • Ski area
  • Water skiing
  • Fitness center (discounted access)
  • Ice skating
  • Snowshoeing
  • Golfing
  • Ski equipment rentals
  • Windsurfing
  • Free bicycle rentals
  • Rafting
  • Hiking/biking trails
  • Ecotours
  • Health/beauty spa
  • Beach access
  • Skiing lessons
  • Mountain biking
  • Winery tours
  • Skydiving
  • Downhill skiing
  • Golf lessons
  • Snow tubing
  • Sailing
  • Parasailing
  • Sledding
  • Snowboarding
  • Casino
  • Cross-country skiing
  • Kayaking
  • Skiing
  • Steam room
  • Bicycle rentals
  • 24-hour fitness center
  • Sauna
  • Full-service spa
Entertainment
  • Pay movies
  • Satellite channels
  • 32-inch LCD TV
  • DVD player
General
  • Conference space (3003 square feet)
  • Meeting rooms
  • 24-hour business center
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Banquet hall
  • French
  • English
  • Reusable cups only
  • Double-glazed windows
  • Vegan dining options
  • No plastic soda bottles
  • Reusable tableware only
  • No plastic coffee stirrers
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers
  • At least 80% organic food
  • Smoke-free property
  • At least 80% lighting from LEDs
  • Local culture & ecosystem education
  • Vegetarian dining options
  • Local artist showcase
  • No plastic drinking straws
  • No plastic water bottles
  • Locally-owned & organized tours & activities
  • Comprehensive recycling policy
  • Biodegradable drinking straws
Guest Services
  • Free cribs/infant beds
  • DVD player
  • Laundry facilities
  • Snack bar/deli
  • Rollaway/extra beds (surcharge)
  • Change of towels (on request)
  • 24-hour front desk
  • Multilingual staff
  • Ski storage
  • Tour/ticket assistance
  • Wedding services
  • Luggage storage
  • Laundry facilities
  • Concierge services
  • Change of bedsheets (on request)
  • Snow sports gear
  • Daily housekeeping
  • Porter/bellhop
  • Hair salon
  • Dry cleaning service
  • Turndown service
Internet
  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi
Outdoors
  • Balcony
Spa
  • 5 treatment rooms
  • Body treatments
  • Massage - hot stone
  • Massage - sports
  • Spa open daily
  • Body scrubs
  • Steam room
  • Turkish bath/hammam
  • Couples treatment room(s)
  • Massage - deep-tissue
  • Facials
  • Massage - Swedish
  • Body wraps
  • Massage/treatment rooms
  • Manicures and pedicures
  • Hot tub

Policies

Check-in
Check-in time starts at 2 pm
Check-out
Check-out before 11 am contactless check-out available
Child Policy
Children are welcome. rollaway/extra beds are available for nzd 95.0 per night. free cribs (infant beds)!
Payment Policy
Fee for cooked-to-order breakfast: approximately nzd 45 per person valet parking fee: nzd 50 per day (in/out privileges) rollaway bed fee: nzd 95.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Melissa
May 17, 2026 01:05:46 PM
Review Score:   10
Summary: Was a lovely stay. Have stayed a many hotels in Queenstown and the Sofitel was up there. Although the building is slightly dated the experience and customer service was well beyond.
See All Reviews

Room Arrangement

Room Info Facilities
Suite, 1 King Bed, Patio, Lake View (Opera)
Room Size: m2
1 King Bed
Suite, 1 King Bed, Patio, Lake View (Opera)

General

Lake view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Superior Double Room, 2 Double Beds, Balcony
Room Size: 441 square feet m2
2 Double Beds
Superior Double Room, 2 Double Beds, Balcony

General

Balcony or patio, Ping - 12.39, Square meters - 41, Number of bedrooms - 1, Club level room, Balcony, Wheelchair accessible, Extra bed count 1, Square feet - 441, Bed count minimum 2, Bed count maximum 2
Suite, 1 King Bed (Prestige)
Room Size: m2
1 King Bed
Suite, 1 King Bed (Prestige)

General

Garden view, Mountain view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Junior Suite, 1 King Bed, Balcony
Room Size: 667 square feet m2
1 King Bed
Junior Suite, 1 King Bed, Balcony

General

Square feet - 667, Ping - 19, Balcony or patio, Square meters - 62, Number of bedrooms - 1, Balcony, Mountain view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Superior Room, 1 King Bed
Room Size: m2
1 King Bed
Superior Room, 1 King Bed

General

Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Superior Double Room, 1 King Bed, Balcony
Room Size: 441 square feet m2
1 King Bed
Superior Double Room, 1 King Bed, Balcony

General

Balcony or patio, Square meters - 41, Number of bedrooms - 1, Ping - 12, Club level room, Balcony, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, Square feet - 441, Bed count maximum 1
Luxury Room, 1 King Bed, Balcony, Mountain View
Room Size: 441 square feet m2
1 King Bed
Luxury Room, 1 King Bed, Balcony, Mountain View

General

Number of bedrooms - 1, Mountain view, Wheelchair accessible, Extra bed count 1, Square feet - 441, Balcony or patio, Ping - 12.39, Square meters - 41, Club level room, Balcony, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Penthouse, 1 King Bed, Patio, Lake View
Room Size: m2
1 King Bed
Penthouse, 1 King Bed, Patio, Lake View

General

Lake view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1

FAQ's

Is this Queenstown hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Queenstown hotel?

Check-in time for Queenstown hotel starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Queenstown hotel have a swimming pool?

No, this Queenstown hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Queenstown hotel?

Best-rates for the Queenstown hotel starts from $219 per night with includes Accessibility, Spa, Toiletries, Internet, Balcony/Terrace, Skiing, Bar, Guest Services, Breakfast, Laundry, TV, Security/Safety, Business Services, Bedding/Linens, Restaurant, Entertainment, Hot Tub, Kitchen, Air Conditioner, Wheelchair Accessible, Wellness Facilities, Child Friendly, Parking with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Queenstown hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Queenstown hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Queenstown hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Queenstown hotel?

Based on the information reported by the owner or manager, the Queenstown hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Queenstown hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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