Mercure Queenstown Resort | Hotel in Queenstown

| 7.9 (1184 Reviews) |  6 Bathrooms  21 Guests
Fernhill Hotel | Mercure Queenstown Resort

Hotel in Fernhill, Queenstown

The Mercure Queenstown Resort is located on a vantage point overlooking the Remarkables Mountains and Lake Wakatipu. It features a seasonal outdoor pool, spa pools, a gym and a sauna. The onsite South Eatery Restaurant offers local produce and wines with a stunning atrium and panoramic views. All rooms feature views of either the tranquil gardens or Lake Wakatipu and the mountain ranges. Tea/coffee making facilities, a small refrigerator and an LED satellite TV are provided. English and continental buffet breakfast is served each morning in the scenic Rises Restaurant. South Eatery Restaurant has floor-to-ceiling windows and offers à la carte meals in the evenings. The relaxing alpine-themed Lounge Bar features an open fireplace and serves cocktails, beverages and snacks. Queenstown Gardens and Queenstown's city center are 1.6 mi away. Mercure Queenstown Resort has parking, subject to availability, and is 9.3 mi from Queenstown Airport.

Mercure Queenstown Resort is located in Queenstown.

This 147 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wheelchair Accessible, Skiing, Child Friendly, and several others. This is a 4 star rated property and has over 1184 reviews with the average score of 7.9 . Coming to Queenstown and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 147 Bedrooms Hotel if you want to learn more about this place in Queenstown. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Queenstown Resort in Queenstown is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Queenstown Resort”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Skiing
Wellness Facilities
Spa
Fireplace
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Heating
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Special diet meals (on request)
  • Bar
  • Fruit
  • Coffee house on site
  • Breakfast in the room
  • Snack bar
  • Wine/Champagne
  • Restaurant
  • Kid-friendly buffet
  • Kids' meals
Parking
  • Private Parking
  • Accessible parking
  • Parking on site
  • Parking
Activities
  • Canoeing
  • Steam room
  • Sauna
  • Cycling
  • Diving
  • Bike tours
  • Bowling
  • Snorkeling
  • Mini golf
  • Skiing
  • Happy hour
  • Spa lounge/Relaxation area
  • Fitness center
  • Hiking
  • Fitness
  • Hot tub/Jacuzzi
  • Walking tours
General
  • Heating
  • Facilities for disabled guests
  • Safe
  • Soundproof rooms
  • Air conditioning
  • Smoke-free property
  • Elevator
  • Non-smoking rooms
  • Family rooms
  • Designated smoking area
Guest Services
  • Ironing service
  • Fax/Photocopying
  • 24-hour front desk
  • Car rental
  • Daily housekeeping
  • Baggage storage
  • Shared lounge/TV area
  • Suit press
  • Meeting/Banquet facilities
  • Packed lunches
  • Babysitting/Child services
  • Room service
  • Express check-in/out
  • Concierge
  • Vending machine (drinks)
  • Tour desk
  • Dry cleaning
  • Vending machine (snacks)
  • Laundry
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Garden
  • Outdoor pool (year-round)
  • Outdoor fireplace
  • Terrace
  • Outdoor pool
  • Sun deck
  • Outdoor furniture
  • Picnic area
Security/Safety
  • Fire extinguishers
  • Smoke alarms
  • CCTV outside property
  • Key card access
  • 24-hour security
  • CCTV in common areas
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Access to healthcare professionals
  • First aid kits available
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
  • Mobile app for room service
  • Cashless payment available
Skiing
  • Ski storage
Spa
  • Beach chairs/Loungers
  • Kids' pool
  • Swimming pool
Transportation/Shuttle
  • Public transit tickets

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Please note, there is a 1.4% credit card surcharge when using a credit card.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
7.82
Location:
8.55
Staff:
8.88
Facilities:
8.19
Comfort:
8.57
Cleanliness:
8.54
Moana
Sep 17, 2026 07:00:00 AM
Review Score:   10
New Zealand
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Service, comfort, food, views everything about the place was comforting
Negative: Pool not being heated. Would be an awesome fearure in a cold place like Queenstown
Summary: Will be back!
See All Reviews

Room Arrangement

Room Info Facilities
Superior Lake View Room with King Bed
Room Type: Triple
Room Size: 28 m2
1 King bed(s) Bed
Superior Lake View Room with King Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Walk-in shower, Shower, Hairdryer, Toilet paper, Body soap, Conditioner, Free toiletries, Towels, Shampoo, Toilet

General

Heating, Smoke alarm, Carpeted, Iron, Trash cans, Key card access, Ironing facilities, Air conditioning, Safety deposit box

Media & Technology

Telephone, TV, Flat-screen TV, Satellite channels, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Lake view, View, Mountain view

Bedroom

Alarm clock, Cribs, Wardrobe or closet, Linens

Accessibility

Shower chair, Roll-in shower, Lowered sink, Accessible by elevator, Raised toilet, Entire unit wheelchair accessible, Toilet with grab rails

Room amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free gym access, Free spa access
Standard Garden View Room with Two Double Beds
Room Type: Quad
Room Size: 25 m2
2 Full bed(s) Bed
Standard Garden View Room with Two Double Beds

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Walk-in shower, Shower, Hairdryer, Bath, Bath or shower, Toilet paper, Body soap, Conditioner, Free toiletries, Towels, Shampoo, Toilet

General

Heating, Smoke alarm, Carpeted, Iron, Trash cans, Key card access, Ironing facilities, Air conditioning, Safety deposit box

Media & Technology

Telephone, TV, Flat-screen TV, Satellite channels, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Pool view, Garden view, View

Bedroom

Alarm clock, Cribs, Wardrobe or closet, Linens

Accessibility

Shower chair, Roll-in shower, Lowered sink, Accessible by elevator, Raised toilet, Entire unit wheelchair accessible, Toilet with grab rails

Room amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free gym access, Free spa access
Standard Garden View Room with King Bed
Room Type: Triple
Room Size: 23 m2
1 King bed(s) Bed
Standard Garden View Room with King Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Walk-in shower, Shower, Hairdryer, Bath, Toilet paper, Body soap, Conditioner, Free toiletries, Towels, Shampoo, Toilet

General

Heating, Smoke alarm, Carpeted, Iron, Trash cans, Key card access, Ironing facilities, Air conditioning, Safety deposit box

Media & Technology

Telephone, TV, Flat-screen TV, Satellite channels, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Inner courtyard view, Pool view, Garden view, View

Bedroom

Alarm clock, Cribs, Wardrobe or closet, Linens

Accessibility

Shower chair, Roll-in shower, Lowered sink, Accessible by elevator, Raised toilet, Entire unit wheelchair accessible, Toilet with grab rails

Room amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free gym access, Free spa access
Superior Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 29 m2
2 Queen bed(s) Bed
Superior Lake View Room with Two Queen Beds

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Walk-in shower, Shower, Hairdryer, Bath or shower, Toilet paper, Body soap, Conditioner, Free toiletries, Towels, Shampoo, Toilet

General

Heating, Smoke alarm, Carpeted, Iron, Trash cans, Key card access, Ironing facilities, Air conditioning, Safety deposit box

Media & Technology

Telephone, TV, Flat-screen TV, Satellite channels, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Lake view, View, Mountain view

Bedroom

Alarm clock, Cribs, Wardrobe or closet, Linens

Accessibility

Shower chair, Roll-in shower, Lowered sink, Accessible by elevator, Raised toilet, Entire unit wheelchair accessible, Toilet with grab rails

Room amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free gym access, Free spa access
Standard Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 26 m2
2 Queen bed(s) Bed
Standard Lake View Room with Two Queen Beds

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Walk-in shower, Shower, Hairdryer, Bath or shower, Toilet paper, Body soap, Conditioner, Free toiletries, Towels, Shampoo, Toilet

General

Heating, Smoke alarm, Carpeted, Iron, Trash cans, Key card access, Ironing facilities, Air conditioning, Safety deposit box

Media & Technology

Telephone, TV, Flat-screen TV, Satellite channels, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

River view, Lake view, View, Mountain view

Bedroom

Alarm clock, Cribs, Wardrobe or closet, Linens

Accessibility

Shower chair, Roll-in shower, Lowered sink, Accessible by elevator, Raised toilet, Entire unit wheelchair accessible, Toilet with grab rails

Room amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free gym access, Free spa access
King Room with Lake View
Room Type: Triple
Room Size: 28 m2
1 King bed(s) Bed
King Room with Lake View

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Shower, Hairdryer, Toilet paper, Body soap, Conditioner, Free toiletries, Towels, Shampoo, Toilet

General

Heating, Smoke alarm, Carpeted, Iron, Trash cans, Key card access, Ironing facilities, Air conditioning, Safety deposit box

Media & Technology

Telephone, TV, Flat-screen TV, Satellite channels, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Lake view, View

Bedroom

Alarm clock, Wardrobe or closet, Linens

Accessibility

Lowered sink, Accessible by elevator, Raised toilet, Entire unit wheelchair accessible

Room amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Mercure Queenstown Resort starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

Yes, this Mercure Queenstown Resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Mercure Queenstown Resort starts from $103 per night with includes TV, Bar, Laundry, Air Conditioner, Ocean View, Oceanfront, Accessibility, Parking, Sports/Activities, Restaurant, Breakfast, Pool, Balcony/Terrace, Business Services, Wellness Facilities, Guest Services, Wheelchair Accessible, Skiing, Child Friendly, Spa, Entertainment, Hot Tub, Internet, Designated Smoking Area, View, Transportation/Shuttle, Security/Safety, Fireplace, Heating with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Queenstown Resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Mercure Queenstown Resort indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.